What is Cloud Communications?

Cloud Communications makes all the features and capabilities of a best-in-class phone system available to you without the need for a big capital purchase. With Cloud Communications, the phone system is managed in the cloud. As a business, you do not have to worry about the expense, maintenance, or other downsides to purchasing a physical phone system. Instead of that big up-front investment, you pay only for what you need.

With BTC’s Cloud Communications, companies can expect:

• Low or No Capital Costs – Unlike premise-based systems, the “brains” of Cloud Communications reside in the cloud, so there is truly little equipment to purchase, resulting in limited up-front costs – and often these are included as part of your monthly bill.
• Predictable Operating Expense – Monthly voice and data charges are usually calculated on a per-user basis. If you have 10 employees each with a telephone on their desk, your monthly operating cost will be 10 times a set fee. If you add people, you will know exactly how your costs will increase.
• No Maintenance Expenses – Say goodbye to expensive maintenance contracts, we take care of the software updates and hardware maintenance.
• Business Continuity – Since the phone system resides in a secure facility with safeguards like backup power and equipment, events at your location (such as a power outage) would not affect your business. You can simply and quickly configure the service to have the calls routed to an alternate number (such as another location, home, or mobile device).
• No Obsolescence – By BTC Broadband hosting the system, we will routinely upgrade the service so that new enhancements are delivered on an ongoing basis.
• Feature-rich communications for improved call handling and routing, mobility, and collaboration.

Benefits of Cloud Communications

By investing in a Cloud Communications solution, businesses can reduce expenses, improve employee productivity, increase flexibility, and better serve customers:

Month-over-Month Cost Savings

• Cloud Communications reduces overall cost-of-ownership because there are no large upfront capital expenses.
• Most of our Cloud Communications Packages come with unlimited nationwide calling, resulting in dramatic savings in long-distance costs.

Less Reliance on IT

• Cloud Communications is easier and less expensive to manage and support, in part because the Cloud Communications service and its features reside in the cloud.
• Cloud Communications eliminates the need to maintain hardware.
• Easy moves add and changes - all can be done via simple software changes; Users can manage features and call routing themselves via an easy-to-use web interface.

Improve Productivity

• Visual Voicemail – Easily check voice, video and fax messages from a single message center. Voice messages can even be translated into text so you can read them without dialing in to retrieve them. Listen, delete or respond at the touch of a button.
• Collaboration – Host and record conference calls using desktop and mobile clients, eliminating the need for a third-party conferencing solution.
• Contact Management

1. Instant Messaging
2. Presence provides availability status of contacts using both calendar and phone status
3. Integrate contacts on any device.
4. Search, call and edit any of your contacts effortlessly and keep them synchronized.
5. Send instant messages to other people in your corporate directory who are using the same service, no matter what device they are using

Mobility

• Seamlessly move calls from device to device, or from cellular to Wi-Fi, even in the middle of a call.
• Employees can work from anywhere and use all the features they value so much when you’re in the office, and all connected to their office phone number.
• Quickly change call routing using an easy-to-use web portal.

There are a lot of options out there when looking at a phone system. It may seem like the status quo – no change – is the safest bet. However, the pace of technology has now made possible an impressive array of capabilities available to small businesses that were previously only available to larger ones. Now might be the right time to evaluate your needs and see if new capabilities might help your business be more productive. You might find you can make a big jump forward with technology and features while spending what you are spending today or even saving money.

With BTC’s Cloud Communications we are committed to delivering a best-in-class phone system with no large up-front capital costs that allow you to buy only what you need. We take care of all the details – phones, equipment, installation, training, and ongoing service – so you can focus on your business. Best of all: we are local – we are available around the clock to help solve any problems you might have.

Call today at 918-366-8000 to find out how BTC's Cloud Communications can help your business.