Service Status

Update 9 - All affected BTC Broadband services have been restored and are working normally, including internet, email, the BTC Broadband Wi-Fi app, SmartHub, and MaX UC. You can now log in to and use these apps as usual.

If you are still experiencing issues, please call our technical support team for help.

Thank you for your patience while our technicians worked to restore service. We appreciate the opportunity to keep you connected.

Update 8 - MaX UC and SmartHub are now back online. You can resume using both apps normally.

Thank you for your patience while our technicians worked to restore these services.

Update 7 - Internet service should now be stable, and email should be working normally. If you are still having trouble with your internet connection, please call our technical support team for help.

If you are experiencing issues with other services or apps, including the BTC Broadband Wi-Fi app, SmartHub, or MaxUC for business customers, please do not log out, try to log back in, or reboot your equipment at this time. These actions could lock you out of your account.

Our technicians continue working around the clock to restore all remaining systems and services. Thank you for your continued patience.

Update 6 - Internet connections are currently online and stable. However, several applications will still experience issues or remain unavailable to some until our team can manually address them. We are working to resolve these application-specific issues as quickly as possible and appreciate your patience.

Update 5 - Our DHCP server is unresponsive.  This means our dynamic IP customers may not get a new IP lease, which may cause some to have trouble getting online. Devices may show “connected, no internet,” or fail to connect at times, even though the modem or router appears to be working normally and show a green light.

Unfortunately this type of issue is intermittent and random and does not affect all customers or devices.  You may be having connectivity issues while your neighbor, who also has BTC, may not have any issues at all.

Last night we suggested rebooting and that brought a lot of customers back up. However, at this time, rebooting likely will not help and could cause your intermittent service to go down hard.

Please know, our Systems team members are currently collaborating with our vendors to restore services.  They continue to work as expeditously as they can.

Update 4 - All servers were rebuilt overnight. We are still seeing a few issues. We continue to troubleshoot.

Update 3 - Our technical team continues working to rebuild each server and restore services. We do not yet have an estimated time for full restoration.

We understand how frustrating this disruption has been and sincerely apologize for the continued inconvenience. We value every customer and appreciate your patience as our team works through the night. We will share additional updates as more information becomes available.

Update 2 - Our technical team has successfully restored some of the systems affected by the outage and is continuing to work on rebuilding and bringing the remaining systems back online. 

While progress is being made, work is still ongoing to fully restore services. We understand how frustrating this disruption is for our customers and appreciate your patience as our team works to get everything back up and running as quickly as possible.

Update 1 - Our crews have isolated the issue and have begun meticulously checking and rebooting virtual servers in an effort to restore all services. They are working as quickly as they can. We appreciate your continued patience.