CSR Cashier

I. POSITION SUMMARY:

The CSR/Cashier is responsible for assisting customers in the office and over the phone with payments, customer care/billing questions, and opening of change service orders. This position is the face and voice of the company for customers coming into the office and must be able to maintain a high level of customer service in handling customers.

II. ESSENTIAL FUNCTIONS:

A. Payment Processing

1. Receives and posts cash, check, and money order payments from walk-in customers and via the mail to the appropriate customer accounts, and issuing receipts as requested.

2. Posts ACH payments that are received via email.

3. Assists walk-in customers with making Credit Card payments using Smart Hub or Secure Payment.

4. Runs appropriate cash balancing reports for transactions daily.

5. Assists with counts and balancing of cash drawer, preparation of daily deposit and complies with the BTC Cash Drawer Policy #525.

6. Notifies supervisor when change is needed for cash drawers.

7. Processes collection notices for returned checks or declined credit cards and charges customer account accordingly.

B. Customer Care

1. Answers questions from customers providing information regarding BTC services and procedures.

2. Handles customer requests for payment arrangements.

3. Initiates non-pay disconnect service orders when payment arrangements are not kept by the customer.

4. Initiates non-pay reconnect service orders when payments are made on suspended accounts.

5. Listens to feedback and concerns, identifying the needs of customers who walk into our office or who phone in.

6. Verify accurate information is on record for customers, updating when needed.

7. Scanning documents into Vault as needed.

8. Equipment exchanges and returns for customers, providing receipts and updating customer accounts with the exchange information.

9. Initiate Service Orders for customer requests.

10. Assists with Lifeline customer support and enrollment.

11. Assists customers with set up of E-Bill by explaining the process

C. Business Office Support

1. Opening and processing mail, ensure that it is routed to the proper department.

2. Assists with maintaining accurate records for equipment inventory.

3. Assists in keeping the appearance of the front counter neat and tidy.

4. Answering the phone when needed, transferring calls to the appropriate people.

5. Keeps counter forms stocked, copying, or order when needed.

III. EDUCATION, EXPERIENCE, AND SKILLS REQUIRED/PREFERRED:

A. Ability to read, write, speak, and understand English well.

B. One-year experience with telephone work or other utility companies.

C. Ability to multi-task in a fast-paced environment.

D. Strong verbal and interpersonal skills.

E. Ability to use office equipment such as computer terminal, calculator, copier, fax machine and multi-line phones.

F. Experience with Microsoft Word, Excel, Internet

G. Cash handling.

Bixby Telephone Company dba BTC Broadband offers competitive pay and excellent benefits including Medical, Dental, Vision, 401K, and more. Please fax or mail your resume to Human Resources, 6 E. Breckenridge, Bixby, OK 74008. Fax (918)366-2044 or email btc-jobs@mybtc.com. No phone calls, please.