Installation and Repair Technician

Note: This position is one involving safety-sensitive job duties.

POSITION SUMMARY:

Installs, maintains, and repairs customer POTS, Internet, VOIP, Special Circuits, and premise equipment. Typically installs aerial and/or buried service drop cabling, station protectors, ONTs, network interface devices (NID), and performs wiring for new or existing POTS, Internet, VOIP and Special Circuit subscriber services.

ESSENTIAL FUNCTIONS:

I. Installation

1. Installs aerial and buried service drop wires, station protections, network interface devices and ONTs for the purpose of delivering new POTS, Internet, VOIP, Special Circuits, and equipment for new or existing customer services.

2. Installs in premise wiring and jacks to support Ethernet connectivity onsite at customers request or as communicated in the Service Order.

3. Uses appropriate testing equipment to verify that newly delivered customer services are at the best possible performance.

4. Completes all installation forms and reports, to include rate sheets and customer acceptance sheets.

5. Provide customer education on features and use of services.

6. Maintain and document inventory to fulfill Trouble Ticket and Service Order needs.

7. Communicate arrival or delays with customers while maintaining the upmost level of timeliness on Service Orders.​

II. Repair

1. Maintains and repairs POTS, INTERNET, VOIP, and Special Circuits and equipment for existing customer services.

2. Maintains and repairs existing customer services using splicing procedures for copper or fiber optic cable and by using the appropriate test sets to locate line trouble.

3. Determines necessary repairs which may include repairing aerial and buried service drop wiring, station protectors, running new cabling and replacing jacks, NID, ONTs, modems, and repairing pedestals as needed.

4. Responsible for properly communicating the need for a Buried Drop Request through Service Order comments, Trouble Ticket comments, or direct communication with Service Desk.

5. Responsible for properly communicating any damages to customer premise through emails to the Service Desk Manager and the Director of Engineering.

6. May confer with customers to further determine problems and acceptable resolutions.

7. Completes all repair forms and reports, including rate sheets and customer acceptance sheets.

8. Communicate arrival or delays with customers while maintaining the utmost level of timeliness on Trouble Tickets.

EDUCATION, EXPERIENCE, AND SKILLS:

Required Education and Experience:

1. High School diploma

2. Skill in operating service equipment including PC laptop, various hand tools, and copper and fiber optic network testing equipment to evaluate, test, and repair associated POTS, Internet, VOIP, and Special Circuit equipment and services.

3. Ability to communicate with co-workers and various business contacts in a professional and courteous manner.

4. Ability to effectively function as a team player.

5. Ability to operate a motor vehicle appropriate for the job position.

6. Ability to pay close attention to detail.

7. Knowledge of basic electronics, specification sheets, and circuit diagrams, copper, and fiber optic cable splicing, and PC literate.

8. Knowledge of telecommunications plant equipment operations and maintenance for POTS, Internet, VOIP, and Special Circuit services as provided over copper and fiber optic networks.

Fill out this job application here: /btc-employment_application.pdf

Email your resume to btc-jobs@mybtc.com.